Frequently Asked
Questions
Why
can’t we use general cleaning companies/contractors?
General
cleaning companies are great for general cleaning however they
usually do not understand the special requirements
of cleaning in a data centre. I have heard stories of general
cleaners taking a bucket
full of soapy water and a standard mop into a data
centre to clean. This not only poses a severe hazard to
themselves but also to your staff, data, equipment and
facility.
How
long will the clean take?
This
depends on the scope of the job. A quick discussion with our
supervisor is the best way to ascertain the time it will take
to complete the required works.
If
a contamination issue is found is it possible to change the
scope of works?
Yes,
discuss the issue with the supervisor and they will make notes
on the variation and give you an indication of extra costs
involved.
What
is a HEPA filter and what does it do?
HEPA stands
for High Efficiency Particulate Arresting filter. It traps
particles as tiny as 0.3 microns with a minimum efficiency
rating of 99.97%. In metric terms, a single micron is 1
millionth of a metre. The filtration of the vacuum cleaners
that our business use are a 4 stage HEPA with 99.995%
efficiency at 0.3 micron. That means the
HEPA filter is so efficient that for every 100000
particles that enter the filter within its filtering
range, only 5 particles will get through.
Do
I need to isolate the vesda
and fire supression
systems?
Yes,
it is unlikely for these systems to activate during the
cleaning process however to minimise the small risk of these
systems activating and the consequences if they did Priority
Data Services request isolation of these systems. Standard
building smoke detectors are usually not required to be
isolated.
Does
the person quoting the job have experience in performing the
work?
Yes
our management staff are very experienced in this area and
have the knowledge to understand the scope of the job and what
is involved in each step of the methodical decontamination
process. This allows a very accurate quote to be
produced.
How
often should I have my room cleaned?
Most hardware and industry experts
recommend an above and below floor data centre clean
at least twice per year, and an above floor surface clean at
least quarterly to maintain an acceptable level of cleanliness
in your mission critical facility. Other factors to
consider are contractual requirements, client requirements, number
of staff movements within the data centre,
location, age and risk aversion level.
Our
reputation is our guarantee!! | 
